Refund policy

Return & Refund Policy

Last updated: January 6, 2026

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Order Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. Please note that we cannot cancel the order once the product has already been shipped out.

2. Returns (Standard 30-Day Window)

Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it (unworn or unused).
• It must have all original tags attached.
• It must be in its original packaging.
• A receipt or proof of purchase is required.

Important: Items sent back to us without first requesting a return will not be accepted.

3. Non-Returnable Items (Final Sale)

Certain types of items are exempt from being returned (Final Sale):

• Perishable Goods: Such as food, flowers, or plants.
• Custom Products: Special orders or personalized items.
• Personal Care: Beauty products and personal care goods.
• Safety Hazards: Hazardous materials, flammable liquids, or gases.
• Sale Items & Gift Cards: We cannot accept returns on items purchased on sale or via gift cards.

4. Return Process

To start a return, please contact us at support@onsaleseeds.com.

If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

5. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

We will notify you once we’ve received and inspected your return to confirm if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

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Contact Us

If you have any questions about this Return & Refund Policy or need to obtain the return address, please contact our Customer Service:

Trade Name: Onsaleseeds
Email: support@onsaleseeds.com
Physical Address: 7030 East 46th Avenue Drive, Denver, CO 80216